Delivery

Delivery is free for all orders of £50 and over; for orders below this threshold, delivery costs £6.60.

We've been busier than expected recently and unfortunately this means that orders are taking slightly longer to dispatch than usual. We do strive to get orders for in stock products out by 3:00pm for next day delivery on weekdays, but currently orders may take up to 3 days to arrive. Please accept our apologies.

Orders may be split into multiple deliveries. Products that are on backorder at the time your order is received will be sent as soon as they become available.

Trojan Online use Parcel Force to deliver online orders.

Tracking information will be provided in your dispatch email, and further correspondence may be received directly from Parcel Force when your order is scheduled for delivery. You can check your order directly with Parcel Force with your Trojan Online tracking number at https://www.parcelforce.com/track-trace

There may be an option for goods to be left at a safe place or delivered to a neighbour, but it will be at the discretion of the delivery driver and the risk will be to you as the purchaser of the goods. We cannot be responsible for goods that are requested to be left in a safe place. 

Undeliverable Items

If your items are returned to us due to you supplying an incorrect address, or due to repeated failed attempts at delivery by our 3rd party courier, we reserve the following rights:

- We may ask you to pay to ship the goods to you again with updated details

- We may deduct the original cost of shipping from any return

Order Cancellation

If the order is cancelled before the items are sent out, your account will be credited accordingly.

Questions

If you require help with your order, please contact us at support@trojanonline.co.uk or call 01271 313500